Refund and Returns Policy
Last updated: July 28, 2026
1. Return Eligibility
Returns accepted within 7 days of delivery if:
- Product is unused, unopened, in original packaging
- Product is defective or damaged on arrival (report within 48 hours with photos)
- Wrong product was delivered
2. Non-Returnable Items
- Opened or installed products (unless defective)
- Custom or special-order items
- Products with damaged/removed serial numbers
3. Return Process
- Contact us at aladincoxs@gmail.com or +880 1821-802834 with order number and reason
- We approve or deny within 2 business days
- Return product to: Bus Station, Eidgah, Cox’s Bazar, Bangladesh
- Refund or replacement within 5–7 business days after inspection
4. Refunds
- Refunds issued to original payment method
- bKash/Nagad: 3–5 business days | Bank: 5–7 business days
- Shipping charges non-refundable unless our error
5. Contact
Phone: +880 1821-802834 | Email: aladincoxs@gmail.com
Hours: Sunday – Thursday, 10:00 AM – 6:00 PM (BST)