Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: bKash, Nagad, bank transfer, SSLCommerz, and Cash on Delivery (Cox’s Bazar & select areas).
Q: Are prices in Bangladeshi Taka?
A: Yes, all prices are in BDT (Tk).
Q: Bulk order discounts?
A: Contact us at aladincoxs@gmail.com or +880 1821-802834.
Products
Q: Are products genuine Hikvision?
A: Yes. We are an Authorised Hikvision Dealer. All products include official warranty.
Q: What warranty is included?
A: Typically 1 year manufacturer warranty. See our Warranty Policy.
Shipping
Q: How long is delivery to Cox’s Bazar?
A: Same day to 1 business day for local orders.
Q: Do you deliver outside Cox’s Bazar?
A: Yes, nationwide across Bangladesh. See our Shipping Policy.
Q: Can I pick up from your store?
A: Yes, at Bus Station, Eidgah, Cox’s Bazar, Bangladesh. Call before visiting.
Support
Q: How to claim warranty?
A: Email invoice and serial number to aladincoxs@gmail.com.
Q: Contact details?
A: Phone: +880 1821-802834 | Email: aladincoxs@gmail.com